All tickets purchased through 7am Ticketing are delivered digitally via email and accessible through the 7am Passport app.
Customers will receive a confirmation email immediately after purchase, containing their ticket details and instructions on how to access their tickets.
If a customer does not receive their ticket within 24 hours, they should check their spam/junk folder or contact our support team at support@7am.io.
2. Refunds & Cancellations
Refund policies vary depending on the event organizer. Customers should refer to the event page for specific refund terms before purchasing.
If an event is canceled, customers will receive a full refund automatically within 5-10 business days.
If an event is rescheduled, tickets will remain valid for the new date. If a customer cannot attend, they may be eligible for a refund based on the organizer’s policy.
No refunds will be provided for customer errors (e.g., purchasing the wrong ticket) unless stated otherwise by the event organizer.
3. Ticket Transfers & Resale
Customers can transfer tickets to another person through the 7am Passport app using the “Gift Ticket” feature.
Some events may allow ticket resale through our official resale platform. If available, details will be provided on the event page.
4. Customer Support
For any issues related to ticket fulfillment, refunds, or event changes, customers can contact our support team at support@7am.io.
Support is available Monday–Friday, 9 AM–5 PM (NZT).
