Post-Purchase Support

Immediately after your purchase, you will receive an email confirmation detailing your transaction. For an even smoother experience, download the 7am Passport app from the App Store or Google Play for easy access to your events. Here’s why the app is a game-changer: Instant ticket access Offline scanning Exclusive ticket benefits Easy ticket transfer Event updates Prefer to go app-free? You’ve got options: Visit http://qr.7am.io Confirm your email A QR code will appear, ready to be scanned at the event door.

If your confirmation email hasn't arrived, here’s how to proceed: Check Your Spam Folder: Occasionally, emails can end up here by mistake. Double-check Your Email Address: Make sure the email you provided when purchasing is correct. Contact Us: If your confirmation is still nowhere to be found, please email us at support@7am.io. Our team is ready to swiftly resolve this for you. We're here to help every step of the way.

If you can’t find your ticket, here’s what to do: 1. Check Your Email: Look for the purchase confirmation. It confirms your order but doesn’t include the ticket itself. Be sure to check your spam or junk folder, as the email might have landed there. 2. Open the 7am Passport App: Your tickets are stored in the app. Just sign in with the same email you used to buy them and head to the 'Tickets' section. Still no confirmation email or tickets in the app? Reach out to us through the app's support feature or at support@7am.io, and we’ll sort it out for you.