Viewing Your QR Code in the Ticket Hub

The Ticket Hub brings all your tickets and account tools into one place. From here, you can view your account QR code, view, gift or swap tickets, and access key settings to keep everything organized and secure. In this article: How Do I Access the Ticket Hub? How Do I Manage My Account Settings? Complete Verification for Payouts and Resale 1. How Do I Access the Ticket Hub? From the 7am Tickets homepage, click the profile icon in the top-right corner to continue to the sign-in page. Enter the email address linked to your tickets, then click ‘Continue’ to sign in or create your account. Enter the one-time password (OTP) sent to your email, then click ‘Continue’ to complete the sign-in process. Once you’ve accessed the Ticket Hub, you can start personalizing your account. 2. How Do I Manage My Account Settings? Click the gear icon in the top-right corner to update your personal details and manage your settings. Enter your preferred ‘Nickname’ in the field provided. Click ‘Save Changes’ to confirm. In the same area, fill in your ‘First Name’ and ‘Last Name’. Click ‘Save Changes’ to update your profile. Click the ‘Add Phone Number’ button to link your mobile number for OTP login, ticket updates, and important notifications. This next section, 'Payouts and Verification' only needs to be completed if you are reselling a ticket. 3. Complete Verification for Payouts and Resale In Settings, switch from the Account tab to ‘Payouts & Verification’, then click ‘Start Verification’ to begin verifying your identity so you can activate ticket resales and receive payouts. On the Review and Confirm screen, fill in the required fields as shown. Then, check the rest of the information (website, public descriptor, personal details) to make sure everything is correct. In the Payout Details section, add your Stripe account information. This is required to receive payouts directly to your bank account if you decide to use the 7am Resell feature, which lets you put your tickets back on sale securely through our platform. Once everything is completed, click 'Confirm' at the bottom to finish your verification. You’ll then see the Account onboarded screen, which means your details were submitted and are being reviewed. FAQs Do I need to create a new account to use the Ticket Hub? No, you don’t need to create a separate account. Just log in with the same email you used to purchase your tickets, and the Ticket Hub will recognize it. What if I didn’t receive the one-time password (OTP) email? First, check your spam or promotions folder. If it’s not there, click Resend Code on the login screen to generate a new OTP. Can I change my email address in the Ticket Hub settings? No, the email address is tied to your ticket purchases and can’t be changed from the settings page. If you need to update it, contact support@7am.io.

The Ticket Hub makes it simple to keep all your tickets in one place. You can check upcoming and past events, open any ticket to see key details, and use options like gifting or swapping to decide how your tickets are used. In this article: How Do I Access the Ticket Hub? How Do I View My Tickets in the Ticket Hub? 1. How Do I Access the Ticket Hub? From the 7am Tickets homepage, click the profile icon in the top-right corner to continue to the sign-in page. Enter the email address linked to your tickets, then click ‘Continue’ to sign in or create your account. Enter the one-time password (OTP) sent to your email, then click ‘Continue’ to complete the sign-in process. Once you’ve accessed the Ticket Hub, you can start managing your tickets. 2. How Do I View My Tickets in the Ticket Hub? Click the ‘My Tickets’ tile to view all the tickets linked to your account. After clicking the My Tickets tile, you’ll be taken to the My Tickets page, where you can view and manage all your tickets. Here you’ll find two tabs, ‘Upcoming’ and ‘Past’, to track your future events, past events, and access details for each ticket. Click ‘View’ on the ticket you want to open to see all the details, including the event date, time, and the benefits included. Once you’re inside the specific ticket, you can click ‘Gift Ticket’ if you want to send it to a friend or family member. Enter the recipient’s email or username, then click the 'Confirm Receiver' button. Check the box next to 'I understand that gifted tickets are permanently transferred and can't be taken back'. Then click the 'Gift Ticket' button. Clicking this will transfer the ticket from your account to the recipient's account, and they will receive an email notification with instructions on how to access their ticket. FAQs If I gift a ticket, will it disappear from my account? Yes. Once you confirm the transfer, the ticket moves to the recipient’s account. You’ll no longer see it in 'My Tickets'. Why don’t I see the Gift Ticket option on my ticket? Not all organizers allow tickets to be gifted. If the option isn’t showing, that means the event organizer has disabled gifting for your ticket.

The Ticket Hub makes it easy to gift a ticket to someone else. Just pick the ticket you want to send, enter the recipient’s details, and they’ll receive an email with instructions to access it. In this article: How Do I Access the Ticket Hub? How to Gift a Ticket Through the Ticket Hub? 1. How Do I Access the Ticket Hub? From the 7am Tickets homepage, click the profile icon in the top-right corner to continue to the sign-in page. Enter the email address linked to your tickets, then click ‘Continue’ to sign in or create your account. Enter the one-time password (OTP) sent to your email, then click ‘Continue’ to complete the sign-in process. When you enter the Ticket Hub, your dashboard shows multiple options, including the Gift Ticket tile. 2. How to Gift a Ticket Through the Ticket Hub? Click the ‘Gift Ticket’ tile to send one of your tickets to a friend or family member. Click ‘Select Ticket’ to choose which ticket you’d like to gift. This will display a list of tickets available in your account, and you can pick the one you want to transfer. Once you’ve selected the ticket you want to gift, enter the recipient’s email or username, then click the 'Confirm Receiver' button. Check the box next to 'I understand that gifted tickets are permanently transferred and can't be taken back'. Then click the 'Gift Ticket' button. Clicking this will transfer the ticket from your account to the recipient's account, and they will receive an email notification with instructions on how to access their ticket. Need help doing this in the 7am Passport app? Check out our guide: How to Gift Your Tickets?. FAQs Once I've gifted a ticket, can I get it back? No. Once you confirm the transfer, the ticket moves to the recipient’s account and can’t be taken back (unless they gift it back to you). What if the person I’m gifting to doesn’t have a 7am account? No problem. When you send the gift, an account will automatically be created for the the recipient. They will get an email with instructions on how to access their ticket. Why don’t I see the Gift Ticket option on my ticket? Not all organizers allow tickets to be gifted. If you don’t see the option, that means gifting is disabled for that event.