This guide will walk you through the steps for handling ticket cancellations and refunds, so you know exactly what to expect and how to proceed. Note: Not all events offer refunds or cancellations, so checking the details before purchasing is important. Requesting a Refund Go to the 'Info' tab to follow the steps for a refund, if the event's refund policy allows it. Be sure to act quickly, as refunds are often time-sensitive. Canceling Your Ticket If cancellation is an option, the event’s policy will also detail the process. If you have any questions or are unsure about the policy, reach out to us at support@7am.io.

Refund eligibility is determined by each event's specific policy. If you’ve received a gifted ticket and are seeking a refund, you’ll need to follow the event organizer’s guidelines. To find this information: 1. Go to the ‘Info’ tab on the event page. 2. Scroll down to the Refund Policy section for all relevant details. If no refund policy is listed, contact the event organizer directly for further instructions. Since policies can differ, it is important to know what applies to your event.