TICKET HELP CENTER

Need Help with Tickets?

We've got you! Get quick answers, tips, and support—right at your fingertips!

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Add Tickets to My Cart

Select your ticket types and quantities to add them to your cart. This step secures your spot and ensures a smooth checkout process. In this article: Add Tickets to my Cart 1. Add Tickets to my Cart Once on the event page, explore the different tickets available, then click the '+' button on your preferred ticket to add it to your cart. After adding a ticket, the cart icon will display the total count. Keep an eye on it as you add more. Ready to purchase? Click 'Checkout' at the bottom of the page to proceed to payment.

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Paying for Tickets

Begin by selecting your desired tickets, then proceed to checkout to complete your order. In this article: Paying my Tickets 1. Paying my Tickets Select your preferred ticket and click the '+' button to add it to your cart. Click on the 'Checkout' button to proceed to payment and secure your tickets. After clicking 'Checkout', the 'Info' tab will open. Enter your email, name, and phone number, then click 'Next' to move to the payment section. If your email is correct, click on the 'Yes, it's my email' button to confirm. If not, click 'No, let's redo' to make the necessary changes. Next, the payment section will open. Choose 'Credit Card' to pay with a debit card, credit card, or Google Pay. You can also select AfterPay for installment payments. After choosing your payment method and filling in your details, click 'Pay' to finalize your purchase.

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Applying a Discount Code

Looking to save on your ticket purchase? This guide will show you exactly how to apply a discount code at checkout In this article: Applying a Discount Code 1. Applying a Discount Code Click the '+' button next to the ticket you want to buy to add it to your cart. Once your ticket is in the cart, click "Checkout" to move to the payment step. You'll see a box on the right to enter your discount code in the new window. Just type it in and click 'Apply' to instantly see your discount reflected in the total.

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Payment Issues

Having trouble with your payment during ticket purchase? Just email our support team at support@7am.io and we’ll get back to you with a solution asap. In your message, the key to a quick fix is detail. The more information you provide about what went wrong, the faster we can provide a solution. Rest assured, our team is dedicated to swift resolutions, ensuring you're back on track without delay.

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Why Is There a Time Limit for Checking Out?

Have you seen the timer when buying tickets? This timer helps ensure fairness, allowing everyone an equal chance to buy tickets for popular events before they sell out. It's like saving your spot in the queue, but online. Need more time? Simply restart the buying process. Our goal is to make buying tickets as easy and worry-free as possible.

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Why Do We Ask for Your Phone Number?

Entering your phone number in the checkout process is optional, but it helps the event organizer send you urgent updates about your event. Missed an email? No worries, they can send a quick text to keep you in the loop.

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What Are the Accepted Payment Methods?

When buying tickets, there are several options available. In New Zealand, Australia, and the UK, we offer secure payments via Stripe or Google Pay. For LATAM, Mercado Pago makes it simple. Have questions about payment options in your area or billing? Reach out at support@7am.io—we’re here to make your ticket purchase easy.